Jerusalem, May 18 (PTI) Leading Indian business process outsourcing firm Allsec has placed a 'significant order' with Israeli company NICE systems to implement its industry leading solution for contact centers.
The Chennai-based Allsec will apply NICE's contact center interaction solutions for improved analysis of customer interactions, agent quality monitoring and reporting, the Israeli firm said in a statement here today.
The project will be implemented in collaboration with NICE's partner Avaya GlobalConnect, India's leading enterprise communication solutions provider.
Allsec, which serves top US customers, including Ford Motor and CompuCredit, is also planning to list its shares through an initial public offering to fund its expansion programme and proposed acquisitions, it said.
As part of the expansion programme the Chennai based firm has chosen NICE in its effort to achieve the highest levels of customer service and retention, it said.
The Nasdaq listed Israeli firm's solution will focus on outbound services enabling Allsec to have focused, as opposed to random monitoring of customer interaction. PTI